Terms Of Service
Welcome to Bernie Beigne, Montreal’s beloved donut shop. By visiting our establishment, purchasing our products, or engaging with our online platforms, you agree to our Terms of Service outlined below. We strive to provide the best experience for our customers while ensuring transparency, fairness, and compliance with local business regulations.
1. General Terms
Bernie Beigne is committed to delivering fresh, high-quality donuts and exceptional customer service. Our business operates on a first-come, first-served basis, and products are available while supplies last. Due to high demand, we encourage early visits to ensure the best selection.
By purchasing from Bernie Beigne, you acknowledge that all sales are final. As our products are perishable, we do not offer refunds or exchanges unless there is a proven issue with the quality of the product at the time of purchase.
2. Ordering & Payments
- We accept cash, credit cards, and debit cards as forms of payment.
- Special orders, bulk purchases, or catering inquiries must be placed in advance by calling us directly.
- Prices are subject to change without prior notice, based on market conditions and ingredient availability.
3. Food Safety & Allergies
- Our donuts are prepared fresh daily in a facility that handles common allergens, including wheat, dairy, eggs, soy, nuts, and gluten.
- While we take precautions to minimize cross-contamination, we cannot guarantee our products are free from allergens.
- Customers with food allergies or dietary restrictions should inquire about ingredients before purchasing.
4. Store Policies & Customer Conduct
To ensure a welcoming and positive experience for all, we kindly ask customers to adhere to the following:
- Respect our staff and fellow customers.
- Follow in-store safety and hygiene guidelines.
- Any inappropriate or disruptive behavior may result in refusal of service.
- Photography and video recording are allowed, but professional shoots require prior approval.
5. Online Engagement & Social Media
By interacting with our Instagram, Facebook, and other social media platforms, you agree to engage respectfully. Any offensive, inappropriate, or harmful comments may be removed, and users may be restricted at our discretion.
Our official social media accounts:
We appreciate and encourage customers to share their Bernie Beigne experiences, but we reserve the right to repost tagged content on our official pages.
6. Contact Information
If you have any questions regarding our Terms of Service, please reach out to us:
📍 Address: 23 Rue Bernard O, Montreal, Quebec H2T 2J6, Canada
📞 Phone: (514) 270-5762
⏰ Hours:
- Wednesday – Sunday: 10:00 AM – 6:00 PM
- Monday & Tuesday: Closed
For inquiries related to special orders, events, or collaborations, please contact us by phone or direct message on social media.